Frequently Asked Questions (FAQs)

 

Why Shop TRUE Feels Beauty? 

TRUE Feels Beauty provides products that are handmade in small batches to ensure freshness and quality. We believe in transparency and informing our customers on what ingredients they are putting on their skin. As stated in our mission, our products are created to enhance your skin to the confidence and trueness of you. 

Are the products safe for all skin types?

Our products were formulated to include ingredients that are natural and safe for all skin types. Products that include oils are rated low on the Comedogenic Scale ( low rating on a scale of 0-5 are considered non-comedogenic and means less likelihood of clogging pores).  However as with any product, it is imperative to perform a small patch test on skin prior to applying liberally to ensure no sensitivity to listed ingredients. 

 What are emulsified body sugar scrubs?

Unlike traditional sugar scrubs, emulsifying scrubs contain an emulsifier that binds together oils and sugars to create a creamy lotion feel when in contact with water that is easier to spread and exfoliate without the oily residue in the shower. It adheres to skin for better exfoliation and rinses off to reveal soft and supple skin. 

Where should I store my sugar scrub?

Unopened products should be stored in a cool and dry place and should not be exposed to excessive heat. Opened products can be kept near shower, however avoid getting too much water into the jar to avoid the sugar dissolving. Our body scrubs contain a natural preservative to prevent bacteria and mold from growing inside for the safety of our customers as such product may be introduced or near water. 

My sugar scrub deflated in the jar, is it still useful?

YES! Due to the nature of shipping and transit, we are unable to control the handling of our products once shipped. With that being said, our products may melt or deflate while in the jar and lose its original consistency. However, the proprieties of the ingredients and quality will not change. Simply store in a cool dry place, stir with a spoon and it will solidify again. 

What safety precautions is TRUE Feels Beauty taking during COVID-19?

Here at TRUE Feels Beauty, the health and safety of our customers and ourselves is one of our top priorities. In doing our products, all products are thoroughly sanitized prior and after filling and are handled by employees wearing protective gloves, face masks and hair coverings at all times. 

What is the shelf life of your products?

The shelf life of each product varies depending on the item. When receiving the product, look for the open jar symbol/icon on the packaging which will inform you how long the product will last. We recommend using it within 6-8 weeks for best results.